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There is a problem with the surgery phone lines randomly notifying patients that the number is unavailable. This has been reported to the CSU help desk and is currently being investigated. Please note that appointments are available to book on-line from 8pm in the evening for the next day. We appologise for any inconvenience caused.

If you would like to submit a complaint or suggestions for improvements to our services please do so by submitting it in writing to Dawn Lait the Practice Manager


coffeediaryTo make an appointment with a doctor you should go online via Patient Access or telephoning the surgery on the day you need to be seen. Appointments for any time of the day morning or afternoon/evening can be made on-line from 10pm the night befor eor from 8am in the morning or by calling 020 30492580 from 8am

You are also able to pre-book on-line for a routine appointment up to 4 weeks in advance. We also hold late evening clinics for workers/commuters on a Monday and Thursday evening where the last appointment is at 19.40, which are pre-bookable on-line upto 2 weeks in advance. Saturday morning surgery is held once a month and are appointments only for patients on a Chronic Disease Register.  The surgery will not be open for any other services on a Saturday.

On-Line Appointment Booking

You can use Patient Access to book a doctor or nurse appointments on-line.  We are offering 50% of our appointments on-line 25% can be booked up to 4 weeks in advance and 25% can be booked on the evening before from 10pm or from 8am in the morning on the same day only.  You can also view/cancel any appointments that you have already booked.  To use this service you can either go to Patient Acess click on link below or you can come into the surgery to register bringing photo ID with you and to sign a consent form, you will then be given pin information which you are to keep and use to register with Patient ACCESS.  If you are already signed up for On-Line prescriptions you will automatically have access to on-line appointments.  Please ask a Receptionist for further information.  CLICK HERE to go to Patient Access website.

Nurses Apppointments

Nurses can be seen by appointment only & can be booked in advance. Nurse appointments are for Smears, Travel Advice, Diabetes/Asthma/COPD/Diet reviews, Well woman/man checks, CVD Health checks, Immunisations, Smoking cessation, Dressings, Ear Syringe, Removal of Stitches.  

No appointment is needed for the following:

Follow on Medical Certificates, Letter/Form completing/signing, Repeat Medication ordering, Pregnancy Confirmation (self - test required then Self/appointment booked with the midwife). The receptionist will advise you on the actions that are needed for these requests.

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