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Our Responsibility To You

  • Full confidentiality in respect of all aspects of your medical history.
  • We will try to answer the telephone promptly and to ensure that there are sufficient staff available to do this. You should be able to speak to a doctor by telephone.
  • If you have undergone tests or x-rays ordered by the practice, we will inform you of the results at your next appointment. If no further appointment needs to be arranged, we will advise you when and how to obtain the results.
  • Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious or cultural beliefs.
  • We will give you full information about the services we offer. Every effort will be made to ensure that you receive that information which directly affects your health and the care being offered.
  • The practice will offer patients advice and information on steps they can take to promote good health and avoid illness.
  • You have the right to see your health records, subject to limitations in the law. These will be kept confidential at all times.

Your Responsibility To Us

  • Please let us know if you change your name, address or telephone number.
  • Please do everything you can to keep appointments. Tell us as soon as possible if you cannot. Otherwise, other patients may have to wait longer.
  • We need help too - please ask for home visits by the doctor only when the person is too ill to visit the surgery.
  • Please keep your phone calls brief and avoid calling during the peak morning time for non-urgent matters.
  • Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries about tests order by the hospital should be directed to the hospital, not the practice.
  • We ask that you treat the doctors and practice staff with courtesy and respect.
  • Please read our practice booklet. This will help you to get the best out of the services we offer. It is important that you understand the information given to your.
  • Please ask us questions if you are unsure of anything.
  • Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.

Noticeboard

The Surgery will be closed on Thursday 11th September 2014 from 12.30-6.30 for all Staff training.

Theft of Equipment from South Lewisham Group Practice on Tuesday 2nd September 2014. Please see heading on right of page for further information.

If any patient would like to submit a complaint or suggestions for improvements to our services please do so by submitting it in writing to Dawn Lait the practice manager

 

 
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