Responsible Gaming

Introduction

Gambling should always be a form of entertainment, never a way to earn money or solve financial problems. The outcome of casino games is based on chance, and no strategy or system can guarantee winnings. Always gamble responsibly, set strict limits, and never risk more than you can comfortably afford to lose. If gambling stops being fun, it’s time to seek help.

Age Verification

You must be at least 18 years old (or the legal age for gambling in your jurisdiction, if higher) to gamble. In Great Britain, the legal gambling age is 18. We strongly encourage operators to verify age and identity before allowing any real-money play. Underage gambling is illegal and harmful.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone else, it may indicate a gambling problem:

• Chasing losses – trying to win back money you’ve lost by gambling more.
• Hiding your gambling activity from family, friends, or colleagues.
• Lying about how much time or money you spend gambling.
• Neglecting work, studies, relationships, or personal responsibilities due to gambling.
• Borrowing money, selling possessions, or using essential funds to gamble.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Gambling to escape from stress, anxiety, depression, or other problems.
• Being unable to stop or control gambling sessions, even when you want to.
• Experiencing financial hardship, debt, or legal issues as a result of gambling.
• Feeling guilty, ashamed, or hopeless about your gambling.

Self-Help Tools

Most licensed gambling operators offer practical tools to help you stay in control. Use them proactively, even if you don’t think you have a problem:

• Deposit limits – set a maximum amount you can deposit over a day, week, or month.
• Loss limits – cap the amount you can lose within a set period.
• Reality checks – receive pop-up reminders showing how long you’ve been playing and your net win/loss.
• Session time limits – automatically log you out after a set duration.
• Time-outs / cooling-off periods – temporarily block access to your account for 24 hours to several weeks.
• Self-exclusion – block yourself from gambling with a specific operator or across all UK-licensed sites via GamStop.
• Account history – review your deposits, withdrawals, and bets to see the full picture.

Support Organisations

If you are worried about your own gambling or someone else’s, help is available free of charge, 24/7 in many cases. These organisations specialise in gambling-related harm. Please use the service most relevant to your location:

• United Kingdom: GamCare – confidential advice, helpline 0808 8020 133, live chat, and local support groups. GamStop – free self-exclusion from all UK-licensed online gambling sites.
• Australia: Gambling Help Online – free, confidential support, 1800 858 858.
• Canada: Responsible Gambling Council – prevention, education, and support resources.
• United States: National Council on Problem Gambling – 24/7 helpline 1-800-522-4700 and live chat.
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – information and helpline for gambling addiction (0800 1 37 27 00).
• Other countries: Please search for your national gambling support organisation (a simple web search for “problem gambling helpline [your country]” will provide immediate, local resources).

Call to Action

If you recognise any warning signs in yourself, or if gambling is causing you distress, financial harm, or relationship problems, please seek help now. You are not alone, and recovery is possible. Contact a support organisation listed above, speak to someone you trust, or use self-exclusion tools immediately. Gambling should never come at the cost of your wellbeing.